In the event a customer needs to return an item we ask that we are contacted within 30 days of receiving the item. In some instances we will offer an extension to the 30 day return period. This extension applies only to units that require installation at a later date. In order for this extension to be granted, we require a call to 754-220-6565 or an email to email@example.com and a member of our customer service team will assist with this specific request.
We always prefer to work with our customers to correct any issues with an item when possible. If a buyer is experiencing an issue with an item purchased from us, we are often able to walk buyers through simple steps that result in a quick solution to the problem.
All returns, unless damaged during delivery, must be returned in the same condition we shipped them in. This means still in the original unopened packaging where this applies and unused, matching the photos initially taken of the item before initial shipment. Please be advised all radar packages, parts and components, auto pilot parts and components and displays purchased and returned within 30 days of delivery, due to buyers remorse will be subject to a reduced credit to cover initial shipping charges and up to a 20% restocking fee.
Any items that were not received as described will be returned at our expense. Please contact us immediately so we can email a return shipping label. We will gladly work with our customer to replace the item when possible. In the event there is no identical replacement available, we will do our best to come to a fair and reasonable solution.
Initial shipping charges will be deducted from returned items ordered by mistake, no longer needed or damaged by the customer. Return shipping in this instance will be the customers responsibility.
We will on occasion, allow returns outside of our 30 day policy. These refunds will be subject to a 30-50% restocking fee, additionally the initial costs to Seatronics , for shipping and handling will be deducted from the original purchase amount. The remaining balance will be issued as a credit toward the original form of payment. Customers will be made aware of the restocking fee assessed when the request for return is made prior to returning the item.
We understand there are occasions when a customer may need to extend their return and warranty periods do to delayed installs. In these instances, it is imperative that we be contacted for these request to be approved prior to your order being placed.
We ask customers to open packages immediately upon arrival to check for any damage that could have occurred during shipping. If this situation arises please contact us immediately, take photos if possible and e-mail them to firstname.lastname@example.org.
We will deal with the carrier and the paperwork involved. Please keep the item, the original packaging and all the original contents available for the carrier to retrieve the damaged item. We will immediately work with our customer to replace the item when possible or issue a full refund if an identical or similar item is not available.
At Seatronics we want our customers to feel secure when making their purchases. It is important for us that we offer a fair warranty to make our customers aware of our commitment to their satisfaction. We exhibit this through standing behind our repairs and items sold. Our 90 day warranty covers most items and repairs. The 90 day period begins once the product is received by our customer.
Extensions are occasionally granted for items awaiting installation and are issued at our sole digression. An extension must be requested in writing and approved by Seatronics. Exclusions from the 90 warranty include the following; items being sold for parts/repair, items showing evidence of voltage over load or lightning strike, if a repair attempt is made on our sold products or repairs by anyone other than Seatronics or if an exclusion is otherwise noted in the item’s original description. Your warranty will be void and we will not repair anyone else’s failed attempts at repairing your electronics.
If a purchased item or repair does not work for its intended purpose please contact us immediately. We will make the repair process as quick and painless as possible. Please note the 90 day warranty IS NOT a refund policy. Warrantied items will be repaired or replaced with an item of equal value and quality. Only in the event that we cannot replace or repair your item, we may need to offer a refund. We regret having to add this, however we store all sales records, pictures of each item listed and serial numbers of the items we sell and repair. This effort is to protect interests of everyone involved. Any persons attempting to defraud Seatronics will not be covered under any warranty and will be blocked from doing any business with us moving forward. Please be advised, items purchased or refurbished through Seatronics , sent back in to us for warranty repair, as faulty or damaged, that are found to be working properly by a Seatronics Technician will not be covered under our warranty. Customers sending items in for warranty repair that were installed incorrectly or have other damaged components effecting or preventing the performance of any item purchased from Seatronics, will incur the standard minimum $100/hr. bench test fee and will be responsible for both inbound and outbound shipping.
All warranty work must be delivered to Seatronics at the customer’s expense.